Let’s Talk Texting
Bookings and Inquiries
The booking process is time critical. Many upcoming job opportunities are urgent and require an immediate response to move forward. Text messages relay important details such as, checking your availability, audition notices, current digitals, and booking information. Replying to text messages about bookings, availability, and confirming receipt of information are necessary.
Texting conveys a sense of immediacy. When you receive a text message from your agent, respond in a timely manner. Your timely response may be the difference between making or breaking a possible booking. While the speed of texting is why we love it; you don’t want to let it work against you. There are some definite dos and don’ts when it comes to texting.
Pay Attention to Timing
If your text is a non-urgent matter, do not text after business hours or on weekends. Before hitting send, ask yourself if contacting your agent after hours to ask this question, or to talk about this issue- does it need to be decided at that very moment, or can it wait until the following business morning.
If your text can wait until an appropriate time, then wait. Anything complex that might require further explanation can be handled by either sending a detailed email, or a phone call during normal business hours. If it isn’t an emergency, or an urgent matter, then send an email. If you are feeling emotional and want to send a non-urgent text, give yourself some time to think your response through. In that moment you may feel like your latest concern is the most important thing in the world, but does it necessitate a text message after business hours.
After business hour texts should be reserved to something that needs urgent attention, or is pertaining to your next day booking. This could include things such as an immediate illness, cancelled flight, travel issues, etc. Being mindful of the above information will help you avoid crossing the boundaries of professional etiquette.